IT Support and Service Desk – Part 2 – More Advanced Topics

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name:	IT Support and Service Desk – Part 2 – More Advanced Topics
说明: Description This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources. This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes – you read that right – I will simulate your first days! This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service Desk You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e.g. SLA, DHCP, Bitlocker). Here is what you can expect in this course: Real service desk tools: Zoho Service Desk Overview of virtualization (Hyper-V and Virtual Box) Web application – learn how to host your own website! Monitoring (PRTG, Nagios) Eneterprise Password Managers (Thycotic, PPS) Security concepts (DNS filtering, cloud backups, overview of certificates) TrueNAS as a virtual machine IT Procedures (KPIs, goals, SMART, advancing your career) A lot of tips and tricks …and more… I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist. Do not expect step-by-step instructions here – no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there. Join now! Who this course is for: Anyone interested in IT Anyone looking for a first job in IT Requirements Basic IT skills and basic understanding of IT terms (BitLocker, DHCP, ipconfig) Basic understanding of Service Desk tools and terms (SLA, tickets) Last Updated 2/2021
YouTube 视频:
类别:	Tutorials
语言:	English
总大小:	1.22 GB
哈希信息:	89E288E573E2C34AC371EE96F5E690567BA7D259
增加:	tutsnode
加入的日期:	2021-05-24 10:47:53
洪流地位:	Torrent Verified

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[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/1. Welcome!.mp4	19.64 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/1. Welcome!.srt	4.80 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/2. Tools we will use.mp4	15.86 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/2. Tools we will use.srt	4.17 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/3. Ticketing System - Zoho Service Desk.mp4	13.41 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/3. Ticketing System - Zoho Service Desk.srt	2.23 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/4. Our First Ticket.mp4	42.35 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/4. Our First Ticket.srt	4.02 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/5. Time to Install Some Applications!.mp4	29.60 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/5. Time to Install Some Applications!.srt	4.06 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/1. Introduction/6. Quiz.html	145.00 B
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/1. What is a VM .mp4	56.59 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/1. What is a VM .srt	9.22 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/2. Virtual Box in Action.mp4	48.04 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/2. Virtual Box in Action.srt	6.57 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/3. Deploying our VMs.mp4	47.30 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/3. Deploying our VMs.srt	4.98 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/4. A Network Engineer Needs our Help!.mp4	47.19 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/4. A Network Engineer Needs our Help!.srt	4.59 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/5. Our Next Ticket - HyperV.mp4	39.42 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/5. Our Next Ticket - HyperV.srt	3.68 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/6. TrueNAS - Installation.mp4	53.05 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/6. TrueNAS - Installation.srt	6.41 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/7. TrueNAS - Basic Config.mp4	76.45 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/7. TrueNAS - Basic Config.srt	10.21 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/2. Virtualization/8. Quiz.html	145.00 B
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/1. Cloud Backups.mp4	49.51 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/1. Cloud Backups.srt	6.68 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/2. File Transfer Protocol - FIleZilla.mp4	46.31 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/2. File Transfer Protocol - FIleZilla.srt	5.80 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/3. Important Commands.mp4	35.80 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/3. Important Commands.srt	4.92 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/4. DNS FIltering.mp4	29.74 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/4. DNS FIltering.srt	6.02 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/5. How Fast is our Connection.mp4	23.84 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/5. How Fast is our Connection.srt	3.28 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/6. Tom Cannot Ping a Device - Let's help!.mp4	28.71 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/6. Tom Cannot Ping a Device - Let's help!.srt	3.33 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/3. Cloud, Web Applications, and Security/7. Quiz.html	145.00 B
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/1. Monitoring - Part 1.mp4	45.89 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/1. Monitoring - Part 1.srt	6.83 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/2. Monitoring - Part 2.mp4	43.86 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/2. Monitoring - Part 2.srt	6.30 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/3. Nagios - Monitoring Network Devices.mp4	34.52 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/3. Nagios - Monitoring Network Devices.srt	3.65 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/4. Advanced Monitoring Tools.mp4	17.99 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/4. Advanced Monitoring Tools.srt	2.30 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/4. Monitoring/5. Quiz.html	145.00 B
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/5. Advanced Topics/1. Enterprise Password Managers.mp4	28.08 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/5. Advanced Topics/1. Enterprise Password Managers.srt	5.51 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/5. Advanced Topics/2. Port Numbers.mp4	53.36 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/5. Advanced Topics/2. Port Numbers.srt	10.46 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/5. Advanced Topics/3. Certificates.mp4	28.66 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/5. Advanced Topics/3. Certificates.srt	5.08 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/6. How to Host Your OWN Website - Web applications/1. Choosing a hosting package.mp4	40.27 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/6. How to Host Your OWN Website - Web applications/1. Choosing a hosting package.srt	6.76 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/6. How to Host Your OWN Website - Web applications/2. Basic config.mp4	41.44 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/6. How to Host Your OWN Website - Web applications/2. Basic config.srt	5.25 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/6. How to Host Your OWN Website - Web applications/3. Wordpress, phpBB, and other cool features.mp4	36.05 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/6. How to Host Your OWN Website - Web applications/3. Wordpress, phpBB, and other cool features.srt	3.69 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/7. Procedures/1. Procedures - KPI and Goals.mp4	17.77 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/7. Procedures/1. Procedures - KPI and Goals.srt	7.36 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/7. Procedures/2. Advancing Your Career.mp4	10.18 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/7. Procedures/2. Advancing Your Career.srt	5.35 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/1. Port Forwarding.mp4	23.45 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/1. Port Forwarding.srt	5.90 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/2. Port Forwarding - Lab.mp4	13.37 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/2. Port Forwarding - Lab.srt	3.49 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/3. Interview with a Service Desk Specialist.mp4	14.60 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/3. Interview with a Service Desk Specialist.srt	7.24 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/4. Procedures Review.mp4	34.11 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/4. Procedures Review.srt	8.37 kB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/5. Procedures - Advanced.mp4	49.50 MB
[TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics/8. Extra Lectures/5. Procedures - Advanced.srt	8.80 kB

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IT Support and Service Desk – Part 2 – More Advanced Topics